RETAIL ORDERS (PURCHASED ON WEBSITE): 

Returns & Exchanges will only be accepted within 20 days of the date of delivery. Unless the item shipped was damaged upon receipt, you will be responsible for shipping/handling on any returns or exchanges as we provided free shipping on the initial order.  Please note, we do not make any money on this - we simply pass the costs we are charged through to you. Kindly understand, that as a small independent business, we do not have the margins to absorb shipping costs both ways.

Items returned must be received in the same new/sellable condition you received them in: unworn, unwashed, hang-tags attached, free of any pet hair, free of any abnormal odors. Items returned with pet hair on them will be assessed a $10 fee per unit which is what we are charged by our fulfillment center to restore the garment to new/sellable condition. Garments with foul odors will NOT be accepted for return or exchange.

All items returned in sellable condition within 20 days of date of delivery will be refunded the purchase price less any shipping/handling charges to the original payment method used at time of purchase. Should there be any issues regarding a return, a member of our team will contact you directly.

To process a Return or Exchange, please email support@yogacrow.com to receive a pre-authorized return shipping label.  Please include in the email your name, Order #, and the reason for your Return or Exchange. If you wish to exchange for something different, please include the size and color of what you would like in exchange.

Once we receive your email someone will be in touch within 48hrs to provide you with an Authorized Return Shipping Label and Return Instructions.

Sale Items (if applicable):

Only regular priced items are eligible for Return or Exchange.  Items purchased ON SALE are final and will not be accepted for return or exchange.

Apothecary Items:

We cannot accept returns or exchanges on any apothecary items. Sales on all apothecary items are final.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the item purchased to use on our website.  All gifts being returned or exchanged in accordance with the Return & Exchange policy outlined above.

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WHOLESALE ORDERS: 

Returns are not accepted on wholesale purchases, with the exception of goods that are damaged upon receipt. While we do our best to inspect all goods prior to shipping, in the event that you receive damaged goods you must notify us in writing within 7 days of receiving the shipment and provide a photo of the damaged goods in question. Once goods are returned and inspected we will replace the damaged good. NO REFUNDS.

For any issues related to your WHOLESALE ORDER please email support@yogacrow.com.