RETAIL ORDERS (PURCHASED ON WEBSITE): 

Returns & Exchanges will only be accepted within 20 days of the date of delivery. Unless the item shipped was damaged upon receipt, and or you purchased the PREMIUM CHECKOUT option when you completed your purchase, you will be responsible for shipping/handling on any returns and exchanges. Please note, we do not make any money on this - we simply pass the postage costs we are charged through to you. Kindly understand, that as a small independent business we do not get to negotiate largely discounted fees with mail carriers in order to offer free shipping/returns that some large corporations are able to offer.

Items returned must be received in the same new/sellable condition you received them in: unworn, unwashed, hang-tags attached, free of any pet hair, free of any foul/abnormal odors. Items returned with pet hair on them will be assessed a $10 fee per unit which is what we are charged by our fulfillment center to restore the garment to new/sellable condition. Garments with foul odors will NOT be accepted for return or exchange.

All items returned in sellable condition within 20 days of date of delivery will be refunded the purchase price less any shipping/handling charges to the original payment method used at time of purchase. Should there be any issues regarding a return, a member of our team will contact you directly. If you are making an exchange, you will be emailed an invoice for the postage on the exchange.

TO PROCESS A RETURN OR EXCHANGE, PLEASE CLICK HERE.

If you need further support or wish to get in touch with us, kindly email us at support@yogacrow.com and someone will get back to you within 48hrs.

PREMIUM CHECKOUT by Redo:
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When you opt-in for PREMIUM CHECKOUT by Redo, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.
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If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label. 

All returns are subject to the guidelines outlined in our Return Policy.

SALE ITEMS (if applicable):

Only regular priced items are eligible for Return or Exchange.  Items purchased ON SALE are final and will not be accepted for return.

APOTHECARY ITEMS:

We cannot accept returns or exchanges on any apothecary items. Sales on all apothecary items are final.

GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the item purchased to use on our website.  If you are wishing to exchange a gift you received from someone, you will be required to provide name and email of whoever made the initial purchase so that the order can be verified.  All gifts being returned or exchanged must be in accordance with the Return & Exchange policy outlined above.

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WHOLESALE ORDERS: 

Returns are not accepted on wholesale purchases, with the exception of goods that are damaged upon receipt. While we do our best to inspect all goods prior to shipping, in the event that you receive damaged goods you must notify us in writing within 7 days of receiving the shipment and provide a photo of the damaged goods in question. Once goods are returned and inspected we will replace the damaged good. NO REFUNDS.

For any issues related to your WHOLESALE ORDER please email support@yogacrow.com.